Putting quality and customer service first
We make buying the right load restraints easy. It’s what we do best.
GT Factors is a family business with a track record of success that stretches back over 25 years. We started out providing excellent quality load restraint products backed up by reliable customer service – and those values still hold true today.
Rigorous product testing
We meet relevant EN12195-2 standard for straps and EN1492-1 2000 for lifting slings. But we do more than simply meet the standards. We take the performance and safety of our load restraints, lifting slings and ratchet straps very seriously and have made a significant investment in our own in-house testing equipment. We are so confident in the performance of what we sell to our customers, we even put our name on all our products so you can see where they came from in the unlikely event of a problem occurring. This shows we are happy to stand by the quality of what we manufacture and sell: not every provider does.
Pro-active customer service
We work hard to keep our customers happy and have earned our reputation as business with a ‘can-do’ approach. We will always offer advice or guidance as we are happy to share our knowledge to the benefit our customers. We also continually look for ways to add value: that can be creating a bespoke solution to a particular problem; getting products to you quickly and without fuss; or carrying out tests to ensure our products will meet your specific requirements. We can even print your logo on your straps if required – just ask.
We do more than simply talk about quality – we have achieved and maintain the ISO 9001 quality standard. In fact our business ethos is all about doing things properly, keeping promises, maintaining high standards and following the correct processes. If you are looking for a supplier you can trust, put us to the test.
The stated policy of GT Factors Ltd. is to pro-actively address the needs and expectations of its customers in terms of product range, quality, availability and value. When required the company will be pleased to provide expertise that will enable the customer to identify the most suitable devices for specific applications.
The company will seek to build a relationship of trust with its customers though the integrity of published information and direct communication. It will continue to be diligent in its selection of suppliers and will closely monitor the performance of its suppliers and in-house production using its own testing facilities, calibrated to National Standards, to ensure that products meet published specifications.
The company’s reputation has been built by listening to its customers and this policy will continue. The management welcome feedback from customers and users that, combined with information from our internal performance monitoring processes, will drive a programme of continual improvement managed through our ISO 9001 Business Management System that is registered and monitored by NQA Quality Assurance.
Adequate stocks will be maintained to provide rapid delivery of a wide range of products (catalogue items).
As Managing Director, I recognise that Customer satisfaction can only be achieved from a happy workforce and therefore it is part of my management policy to provide a safe and friendly working environment where I, or other members of the management team, can be approached by anyone to discuss and resolve difficulties.
Gerry Tait (Managing Director)
Quality Objectives are set at the Management Review and documented in the minutes.